Shipping policy

Please find below answers to a variety of shipping related questions. If you still have questions remaining, feel free to contact us through our contact us page.

We use USPS and FedEx for domestic US orders and UPS  for International orders. For domestic orders the shipping cost is free for USPS First-Class and $4 for FedEx 2Day. For international orders it depends on the destination and you can see shipping costs during checkout. For more information visit our Shipping & Returns page.

We combine up to 2 pieces of jewelry in one small box that is shipped in a bubble mailer to secure the product during transportation. If you would like to receive one box per product, please email us (info@ayoujewelry.com) or contact us and we are happy to accommodate you.

The processing times depend of the items, however, as the majority of our jewelry is made to order, it will take 1-5 business days (usually 1-2) to fulfill your order prior to shipping.

For US orders taxes are applied at checkout according to the state/province of the shipping address. For international orders there are duties and import taxes that may apply, and buyers are responsible for the charges. The amount varies by the destination country.

Once your order is shipped, you’ll receive a tracking number via email so that you can keep an eye on its activity while it makes its way to you.

Returns & exchanges

Please see our return and exchange policy.

Within one hour of your order, you can freely cancel or modify your order. Thereafter we generally do not accept any of the above, however, if you have any questions or concerns always feel free to reach out to us and we will work with you to find a resolution.

Products

Have questions regarding our products? We have some answers for you!

Avoiding contact from substances like water, excessive sweat, perfumes and harsh chemicals is strongly recommended to keep the quality of the jewelry in its original condition.

Gold filled jewelry is composed of a solid layer of gold (requires at least 1/20th or 5% of its weight) bonded to a base of some metals. It is tarnish resistant, and with good care the jewelry can be worn daily and last for years.

Gold plated jewelry has a thin layer of gold placed over some metals.
With good and proper care, the jewelry can be worn daily and remain in its high quality condition for a long time.

Our standard offerings are 14”-16” as well as 18”. If you wish to have it shorter than 14”, please contact us to make a special request at no additional charge.  For longer lengths, please see our necklace extenders.