Shipping policy

Please find below answers to a variety of shipping related questions. If you still have questions remaining, feel free to contact us through our contact us page.

We use USPS and FedEx for domestic US orders and USPS/Asendia/UPS for International orders. For domestic orders the shipping cost is $4 for USPS First-Class and $8 for FedEx 2Day. For international orders it depends on the destination and you can see shipping costs during checkout. For more information visit our Shipping & Returns page.

Your jewelry will come in one small box, 1 box per order. Necklace extenders are not shipped inside of a box if ordered separately form a necklace. If you have any special requests, please email us (info@ayoujewelry.com) or contact us and we are happy to try to accommodate you.

The processing times depend of the items, however, as the majority of our jewelry is made to order, it will take 1-5 business days (usually 1-2) to fulfill your order prior to shipping.

For US orders taxes are applied at checkout according to the state/province of the shipping address. For international orders there are duties and import taxes that may apply, and buyers are responsible for the charges. The amount varies by the destination country.

Once your order is shipped, you’ll receive a tracking number via email so that you can keep an eye on its activity while it makes its way to you.

Returns & cancellations

For more information, please see our returns and cancellations pages

We accept returns and on most items. Please see our returns page for more information including the return/exchange conditions and exceptions.

We gladly accept cancellations if the buyers contact us within 1 hour of purchase. 

Products

Have questions regarding our products? We have some answers for you!

Avoiding contact from substances like water, excessive sweat, perfumes and harsh chemicals is strongly recommended to keep the quality of the jewelry in its original condition. For more information see our jewelry care guide.

Gold filled jewelry is composed of a solid layer of gold (requires at least 1/20th or 5% of its weight) bonded to a base of some metals. It is tarnish resistant, and with good care the jewelry can be worn daily and last for years.

Gold plated jewelry has a thin layer of gold placed over some metals.
With good and proper care, the jewelry can be worn daily and remain in its high quality condition for a long time.

Most of our necklaces are offered in some variation of lengths between 14"-18". If you wish to have a length that is currently not being offered, please contact us to make a special request. For longer lengths, please see our necklace extenders.