Shipping & Returns



PROCESSING TIME
As the majority of our jewelry is made to order, please allow 1-5 business days to fulfill your order prior to shipping. 

 

SHIPPING 

United States

We offer free standard shipping on all domestic orders shipped via USPS First-Class. FedEx 2Day shipping is also available at an added cost.

Shipping Type

Estimated Delivery

Cost

USPS First-Class

3-5 business days*

Free

FedEx 2Day

2 business days

$4.00

 * These estimated delivery time frames are not guaranteed and actual shipping time depends on USPS

International Shipping

The following shipping option is available for international orders:

  • USPS First Class Package International (7-30 business days)**
  • UPS Worldwide Saver (1-5 business days)*

Please note that buyers are responsible for any customs and import taxes that may apply. The amount varies by the destination country.

*If your ship-to country is not listed as an option during check-out, please contact us! If your address is located in a UPS Extended Area (remote), we reserve the right to change the shipping method due to UPS surcharges - we will contact you. 

**The estimated delivery time frame is not guaranteed and it may take longer, i.e. when the package is held in customs. Actual shipping time depends on the carrier and chosen shipping method.

 

Ayou Jewelry is not responsible for lost or stolen packages after we handed the package to the carrier, and the buyer is fully responsible for any loss or damage to these items.

 

CANCELLATIONS & CHANGES

We gladly accept cancellations and changes if the buyers contact us within 1 hour or purchase. 

 

RETURNS & EXCHANGES

We accept returns on non-customized purchases. Please message us at info@ayoujewelry.com or contact us and inform us about your intended return. Additionally, the item has to be shipped back within 3 days of arrival (arrival day + 3 days; at the buyers expense) and must be returned in the same condition it was received, without wear, smell or damage, and in its original packaging.

We will charge a $5 handling fee on all returns which will be deducted from your refund. If you would like to exchange the item instead, we will waive the handling fee and provide you with store credit via a gift card (valid for 3 years). 

No returns/exchanges are accepted for sales items.

 

 

 

By shopping on AyouJewelry.com, buyers agree to the terms & conditions above.